Cancellation policy

Here’s a sample 24-Hour Cancellation Policy for your business:


24-Hour Cancellation Policy

At Tekmia, we understand that sometimes plans change. If you need to cancel an order, we offer a 24-hour cancellation window from the time of purchase. Please review our policy below:

Eligibility for Cancellation

  • Cancellations must be requested within 24 hours of placing the order.
  • Orders that have already been processed or shipped cannot be canceled.
  • If your order is eligible for cancellation, you will receive a full refund to your original payment method.

How to Cancel Your Order

To cancel your order, please follow these steps:

  1. Contact Us Quickly: Send an email to info@tekmia.com or reach out via our customer service chat within 24 hours of placing the order.
  2. Provide Order Details: Include your order number and request to cancel your purchase.
  3. Cancellation Confirmation: Once we receive your cancellation request and verify eligibility, we will process your cancellation and issue a full refund.

After 24 Hours

If your cancellation request is made after 24 hours or the order has already been shipped, we will not be able to cancel your order. In this case, please refer to our 7-Day Return Policy for instructions on returning the item.

Refund Process

  • If your cancellation is approved, the refund will be processed to the original payment method.
  • Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.